How CFOs Can Rise to the Occasion in Times of Uncertainty

How CFOs Can Rise to the Occasion in Times of Uncertainty

The Great Recession of 2008 was traumatic, to say the least: 170,000 small businesses failed over the course of two years (2008-2010), and huge corporations like Bear Sterns, Lehman Brothers and Washington Mutual went bankrupt in days (if not hours).

Many reports acknowledge that, despite lingering effects on sectors like education, for the most part the economy and housing market is slowly recovering. Cautious optimism is wise, however, as Brexit and US election of Donald Trump have shown us that even with our recovery, we’re still fraught with difficulties and new challenges.

Among all the confusion and change, the one executive who holds critical influence over a company’s survival or failure may well be the Chief Financial Officer. Believe it or not, a CFO’s role has transformed in recent years, to the point that CFOs have grown beyond their popular image as master accountants, instead becoming an integral part of the boardroom and the decision-making process.

How has the CFO position changed?

In a nutshell, technology and the 2008 recession have altered the CFO role immeasurably, forcing CFOs to broaden their skills to go beyond simple finance and numbers, expanding into the areas of strategic vision, execution, and even market forecasts.  

The reason? Companies that were able to navigate their way successfully through the recession shared a number of traits: they invested carefully in staples like healthcare, communications, and consumer staplesthey downsized and reduced overhead; and they automated processes and made operations as efficient as possible, while ensuring regulatory compliance.  

In each and every success, the CFO played a pivotal role, given their intimate knowledge of the company’s financial health. CFOs didn’t simply sign off on company-wide pivots or nod at the board meetings; instead, many of them offered strategic vision, plotted out the financial impact of every move, and ensured that all changes were financially sound.

Additionally, as EY notes in their report on the evolving role of the CFO, not only do CFOs provide objective financial advice, they are also involved in areas ranging from investor relations to strategic marketing and analysis. Probably the executive most involved and in touch with the broader organization.

Companies must clearly define a CFO’s duties

In this day and age, CFOs have seen their umbrellas rapidly expand to include other duties. But in their “DNA of the CFO” report, EY notes that 51% of CFOs report feeling stretched thin, with another 56% reporting a tension between old duties (finance, compliance) and new ones (strategic priorities).

One key solution to alleviating pressure on CFOs is to clearly define their duties. While all sources are very clear on the fact that CFOs have to move past doing business as usual and move out of their financial comfort zone, their new responsibilities remain ambiguous.

Now, it is true that every company will differ in the responsibilities assigned to their CFOs, and no two companies will assign the exact same duties. However, Deloitte created the Four Faces of the CFO, a handy framework that draws out the broad strokes of what is expected of a CFO. The roles are varied, but have no ambiguity: as a Steward, CFOs see to traditional responsibilities in areas like compliance, finance, and accounting; as an Operator, they preside over financial planning and the daily workings of the company; as a Strategist, they use data to drive growth and vision; and finally, as a Catalyst, they advocate for clever business improvement initiatives.

Until this first step of defining the CFO’s role is handled, there will be many unhappy CFOs with too much on their plate.

How can CFOs balance their new jobs with their old?

This brings us to the next step, of course: how can CFOs maximize their efficiency and stay afloat in a quickly changing environment? Every situation is unique, but there are a few broad suggestions that may help.

Rely on automation where possible, and a larger staff if necessary

First, it is obvious by now that technology has the ability to put certain workers (and even entire industries) out of business. However, automating certain financial activities is actually a labor-saving, cost-cutting tool for CFOs. Simply creating an automated, efficient process that is easy to use and (mostly) bug free may be enough. After all, consider that the ideal actuary and accounting functions are three things: repeatable, error-free, and efficient. While these three characteristics happen to be traits that humans, as a species, are not particularly skilled at, they are an area in which technology excels.

Compliance: why a larger staff is currently necessary

Still, automation is only part of the answer, at least so far. However advanced technology is, it still has not yet reached the point where it can resolve complex legal and compliance disputes. As such, given all the uncertainty and changing government regulations, it’s still very necessary to have a capable, driven compliance department of auditors, lawyers, and other specialists.

This is even more crucial for multinational corporations, who must comply with a huge array of contradictory and conflicting regulations across various borders. As Western Union CFO Raj Agrawal makes very clear, creating a strong culture of compliance requires the right resources in the right locations, something that cannot always be accomplished with the existing technology at hand.

Further, as Deloitte has found, there is no substitute for a strong, positive culture in the compliance department. Implementing any compliance regime requires testing, monitoring, and regular feedback, all of which contain that single, critical element: the human one.

New and improved training and networking

Lastly, CFOs need to network, train, and organize alongside other CFOs. This might sound counterintuitive at first: CFOs in different organizations should be collaborative peers.

Consider this: CFOs all face similar challenges and pressures at work, and it is in their shared interest to present a collective, unified front on how they will address these problems.  After all, if CFOs do not stand up and clearly outline what is in their job description (and what isn’t), others will do so for them.

Fortunately, there’s no shortage of summits and conferences, from the prestigious, multi-faceted MIT CFO summit to the nonprofit CFO Summit. It is up to individual CFOs to make or find the time to sharpen their skillset and keep up with industry trends, but such summits are incredibly useful in more ways than one.

In a post-recessionary world filled with uncertainty and risk, the CFO has become more important than ever. But even with a busier schedule and a more uncertain role, CFOs can still take steps to maximize their efficiency, keep their organizations profitable, and importantly, stay sane.

CFO: The Stretchiest Role on the C-Suite

CFO: The Stretchiest Role on the C-Suite

What do you think of when you hear the title “Chief Financial Officer?” A master of math and analytics? The head of an army of accountants? A person with one finger on the pulse on the company?

In today’s post-recession world, that’s only half the tale. During the economic downturn, companies found themselves turning to extreme measures to survive. This meant cutting costs where they could, optimizing operations to be as cost-effective as possible, spinning off unprofitable subsidiaries, and investing strategically in certain sectors. And no one was more familiar with the company’s financial landscape or organizational challenges than the CFO. The title quickly stood out as meaning a lot more.

In 2016, eight years after the recession, caution and careful planning matter now more than ever, as do real management and limits on capital and credit. For the CFO, recessionary duties such as providing long-term strategy and financial planning have joined traditional responsibilities in compliance and revenue.

Perhaps the best example of the added workload placed on CFOs can be seen in industries that are undergoing considerable disruption. PWC, writing about the energy industry, comments on the “strategic CFO,” who “focuses on linking strategy with execution and market plans…” CFOs have to shape corporate agendas, and even implement wide-reaching changes, especially where it comes to green energy.

But the increased regulatory demands have come with a cost. In a recent 2016 survey of 769 CFOs from across the world, EY reports that nearly 56% of CFOs report they “cannot focus on strategic priorities because of time spent on compliance, controls, and costs.”

So where to begin? Whether you’re a newly-minted, “strategic CFO,” an aspiring CFO, or a chief executive seeking to hire the best CFO possible, there are a number of key concepts and skills that can prove useful in navigating this evolving relationship in a role that gets stretchier by the day.

Note that this list assumes that CFOs are already financial experts and covers other skills not typically associated with the position.

Understanding automation

From literal paper processes to modeling forecasts and budgets, there are excellent checklists for CFOs to maximize efficiency through automation.  Whether it is replacing software systems, integrating existing ones, or building more algorithms, do whatever it takes to get those minute, time-wasting tasks out of the way.

Sharp management and a savvy team

It’s not just crunching numbers anymore. CFO’s are strategizing, planning, and organizing–which means building, educating, and organizing teams, sometimes on an international level. Leadership, and perhaps even more important, people skills, are essential for this task.

A CFO should make sure he or she has a good team and that the building blocks are strong. A talented team can keep things running allowing the CFO to be freed up from the details to focus on larger issues.

Collaborating with other teams

There’s more to it than management. CFO’s need to collaborate with other executives,  among them the chief marketing executive, top information officer, and human resources.  From streamlining IT processes for a faster workflow to assisting the CMO with developing predictive software and analytics to target business opportunities, the possibilities are endless.

Minimizing risk

It’s safe to say that if you’re a CFO, you’re already a master of the financial planning and analysis process. The key here is to take it one step further and think strategically.  Have you brainstormed challenges and worst-case scenarios, as well as any potential solutions?  Are detailed sensitivity analyses your friend? Can you open up the process to other departments, and coordinate with other teams to get their feedback? These are the next-level skills necessary for success.

Win over stakeholders

38% of CFOs noted that building relationships and trust with external stakeholders was critical to success. 37%, said the same about internal stakeholders.  From project managers to clients, the recipe for building relationships with stakeholders is rooted in the fundamentals of successful interpersonal communication.  Honesty, interest, and good listening go a long way, as does openness and a willingness to compromise and see the other party’s point of view.

There’s no substitute for practical experience

Authors noted that successful CFOs needed to have “a rare combination of technical and interpersonal skills.” 44% of respondents to their survey listed practical experience in their current role as their overriding concern, with only 8% touting the value of an MBA or other, postgraduate degree.  To hone the requisite strategic thinking and leadership, CFO’s should consider spending time running other divisions of the company.  At the very least, it will provide a complete picture of the company’s operations–a view that may not always be clear from the C-Suite.

In a post-recessionary world, where the memories of economic trauma are still fresh in institutional memory, the CFO has become more important than ever.  Be it planning mergers, minimizing risk, or advising on strategy and five-year growth plans, the CFO’s role will keep stretching. It’s up to you to learn how to stretch yourself along with it.


Saratoga to Report Fiscal 2nd Quarter 2017 Financial Results

Henri Steenkamp Saratoga Investment Corp.

NEW YORK, Sept. 19, 2016 – Saratoga Investment Corp. (NYSE:SAR), a business development company, will report its financial results for the quarter ended August 31, 2016 on October 12, 2016, after market close. A conference call to discuss the financial results will be held on October 13, 2016. Details for the conference call are provided below.


    • Christian L. Oberbeck, Chairman and Chief Executive Officer
    • Michael J. Grisius, President and Chief Investment Officer
    • Henri J. Steenkamp, Chief Financial Officer


    • Thursday, October 13, 2016
    • 10:00 a.m. Eastern Time (ET)


    • Call: Interested parties may participate by dialing (877) 312-9208 (U.S. and Canada) or (678) 224-7872 (outside U.S. and Canada).
    • A replay of the call will be available from 1:00 p.m. ET on Thursday, October 13, 2016 through 11:59 p.m. ET on Thursday, October 20, 2016 by dialing (855) 859-2056 (U.S. and Canada) or (404) 537-3406 (outside U.S. and Canada), passcode for both replay numbers: 85022494.



    • Saratoga Investment Corp.’s Form 10-Q for the fiscal year ended August 31, 2016 will be filed on October 12, 2016 with the Securities and Exchange Commission.

To learn more, visit

Saratoga Investment Corp. Announces a Special Dividend of $0.20 per Share

NEW YORK, August 8, 2016Saratoga Investment Corp. (NYSE:SAR) (“Saratoga Investment” or “the Company”), a business development company, today announced that its Board of Directors has declared a special dividend of $0.20 per share, payable on September 5, 2016 to all stockholders of record at the close of business on August 24, 2016. Shareholders have the option to receive payment of the dividend in cash, or receive shares of common stock pursuant to the Company’s dividend reinvestment plan.

“The payment of this special dividend brings our fiscal year to date dividends to $1.04 per share and helps fulfill our requirement for dividend distributions as a Regulated Investment Company,” said Christian L. Oberbeck, Chairman and Chief Executive Officer of Saratoga Investment. “This past quarter, Saratoga Investment increased its quarterly dividend for the seventh consecutive quarter and by 139% since the establishment of our dividend policy in 2014. We have also overearned our dividend every quarter, which distinguishes us from many other BDCs by giving us one of the higher dividend coverages in the industry.”

On September 24, 2014, Saratoga Investment announced the decision made by its Board of Directors to adopt a new dividend policy to pay a regular quarterly cash dividend to shareholders. Since then, the Company has paid increasing quarterly dividends. During fiscal year 2016, Saratoga Investment declared and paid dividends of $2.36 per share, composed of $0.27 for the quarter ended February 28, 2015, $0.33 per share for the quarter ended May 31, 2015, $0.36 per share for the quarter ended August 31, 2015, $0.40 per share for the quarter ended November 30, 2015, and a special dividend of $1.00 per share in the first quarter of fiscal year 2016. Thus far in fiscal year 2017 and including this special dividend of $0.20 per share, Saratoga Investment declared and paid dividends of $1.04 per share, including a dividend of $0.41 per share for the quarter ended February 29, 2016 and $0.43 per share for the quarter ended May 31, 2016, which will be paid on August 9, 2016.

Saratoga Investment shareholders who hold their shares with a broker must affirmatively instruct their brokers prior to the record date if they prefer to receive this dividend and future dividends in common stock.  The number of shares of Common Stock to be delivered shall be determined by dividing the total dollar amount by 95% of the average of the market prices per share at the close of trading on the ten (10) trading days immediately preceding (and including) the payment date.

About Saratoga Investment Corp.

Saratoga Investment Corp. is a specialty finance company that provides customized financing solutions to U.S. middle-market businesses.  The Company invests primarily in senior and unitranche leveraged loans, mezzanine debt, and, to a lesser extent, equity to provide financing for change of ownership transactions, strategic acquisitions, recapitalizations and growth initiatives in partnership with business owners, management teams and financial sponsors. Saratoga Investment Corp.’s objective is to create attractive risk-adjusted returns by generating current income and long-term capital appreciation from its debt and equity investments. Saratoga Investment Corp. has elected to be regulated as a business development company (“BDC”) under the Investment Company Act of 1940 and is externally-managed by Saratoga Investment Advisors, LLC, an SEC-registered investment advisor focusing on credit-driven strategies.  Saratoga Investment Corp. owns an SBIC-licensed subsidiary and manages a $300 million Collateralized Loan Obligation (CLO) fund. It also owns 100% of the subordinated notes of the CLO.  These diverse funding sources, combined with a permanent capital base, enable Saratoga Investment Corp. to provide a broad range of financing solutions.

Forward Looking Statements

This press release contains certain forward-looking statements. These forward-looking statements are subject to risks and uncertainties and other factors enumerated in this press release and the filings Saratoga Investment Corp. makes with the SEC. Saratoga Investment Corp. undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Saratoga Investment Corp. to Report Fiscal First Quarter 2017 Financial Results and Hold Conference Call

Saratoga Investment Corp. to Report Fiscal First Quarter 2017 Financial Results and Hold Conference Call

NEW YORK, June 14, 2016 /PRNewswire/ — Saratoga Investment Corp. (NYSE: SAR), a business development company, will report its financial results for the quarter ended May 31, 2016 on July 13, 2016, after market close. A conference call to discuss the financial results will be held on July 14, 2016. Details for the conference call are provided below.


Christian L. Oberbeck, Chairman and Chief Executive Officer

Michael J. Grisius, President and Chief Investment Officer

Henri J. Steenkamp, Chief Financial Officer


Thursday, July 14, 2016

10:00 a.m. Eastern Time (ET)


Call: Interested parties may participate by dialing (877) 312-9208 (U.S. and Canada) or (678) 224-7872 (outside U.S. and Canada).

A replay of the call will be available from 1:00 p.m. ET on Thursday, July 14, 2016 through 1:00 p.m. ET on Thursday, July 21, 2016 by dialing (855) 859-2056 (U.S. and Canada) or (404) 537-3406 (outside U.S. and Canada), passcode for both replay numbers: 32861778.

Webcast: Interested parties may access a simultaneous webcast of the call and find the Q1 2017 presentation by going to the “Events & Presentations” section of Saratoga Investment Corp.’s investor relations website:


Saratoga Investment Corp.’s Form 10-Q for the fiscal year ended May 31, 2016 will be filed on July 13, 2016 with the Securities and Exchange Commission.

Source: Saratoga Investment Corp.


How the Rise of SaaS has Changed the Role of CFOs

How the Rise of SaaS has Changed the Role of CFOs

As many companies transition to cloud-based computing to handle both business operations and internal communication activities, CFOs are learning that they have to adapt to these changes and, in some cases, adopt new roles. Cloud-based enterprise resource planning (ERP) suites are especially useful for today’s CFO since they allow for fast data consolidation and reporting. Since SaaS simplifies many activities and provides real-time data, CFOs can make important revenue-generating business decisions and complete financial forecasts with a high degree of accuracy. Here’s a closer look at the rise of SaaS and how this is changing the roles of CFOs:

Streamlining Data Reporting Processes

CFOs now have more easy access to data and business information than ever before. Instead of requesting reports and data from different departments, the CFO can log in to a dashboard and view information in real-time through SaaS services. This can reduce the need for crashing through thousands of pages, or having to send continuous email communications between departments. It also helps the CFO stay up-to-date on both internal and external activities. Having easy access to a dashboard of activities and being able to generate all types of financial reports in a few clicks can make it easier for a CFO to review operations, sales, and other departmental reports and information at their leisure.

Efficient Cost Management Review

CFOs are often tasked with analyzing and managing costs. This may entail coordinating meetings with multiple departments to review budgets and expense reports regularly. Using cloud-based platforms can help the CFO review financial activities across all departments in real-time and make key decisions when they are needed. Departments can simply upload reports, such as expense reports, monthly budget analyses, performance reports, and other key documents to a main hub that is accessible by all executives.

Streamlining Portfolio Management Analysis

Many CFOs are responsible for monitoring the financial firm’s portfolio companies. Having access to performance metrics and other key data in a centric dashboard can make it easier to review company performance of individual companies or clients, retrieve contact information, and identify any strengths and weaknesses that may need to be addressed. Using a cloud-based program means the CFO will be able to review monthly reports and cross-reference other departmental reports, such as top performers and details about potential clients, in order to make important decisions.

Optimizing Accounting and Tax Reporting Processes

The CFO must make sure all financial activities comply with accounting rules and may also be involved with auditing various internal processes. Using a cloud-based software program can help with these tasks and optimize all accounting-related and tax reporting processes. This can improve productivity so the CFO has more time to dedicate to other activities.

Faster Decision Making

When it’s time to make pivotal decisions for the company, from managing capital costs to executing a financial strategy, the CFO needs to use current and accurate data. They may need certain types of information at the last minute which can be impossible to locate in a company’s intranet or from the mass of e-mail distributions, or when certain documents are housed in a department’s folders and are password-protected. Using an ERP suite eliminates a lot of the searching and retrieval activities of reports, spreadsheets, and other company data, which means the CFO can gather information he or she needs quickly to thereby make timely decisions.


The rise of SaaS in the business world and the rapid adaptation of cloud-based ERP suites are changing the roles of today’s CFO. From streamlining data reporting to optimizing accounting processes, CFOs can enjoy numerous benefits from working with a cloud-based system. Security of these systems are obviously of critical importance, but those who acquire the skills and knowledge to navigate a SaaS dashboard and learn how to use all the tools available within an ERP suite can simplify many daily and monthly activities that help them make more informed decisions.

Photo Credit: Flickr/Perspecsys Photo

How to Prepare for an Earnings Call

How to Prepare for an Earnings Call

For any CFO, the first earnings calls have the potential to be a daunting undertaking. It requires a distinct focus on every aspect. From facts and figures to word choice and pacing, the more attention and preparation you put in, the more likely it is to be a success.

But how do you make it a success? With so many components to factor into your call, it’s best to make this a team effort. That includes going beyond the scope of your fellow executives. I remember my first call, and here is how my team and I made it a success.

Prepare, Prepare, Prepare

Let’s skip the first fact: the details. If you don’t have the correct figures in place, step back from the drawing board immediately and make sure the right numbers are on hand and to know them well.

Good. Now we can focus on the intangibles that might not come as naturally to CFOs.

My company brought in a scriptwriter to help craft our words so that they not only conveyed our message but did it in a way that would keep our audience’s attention. Some people don’t realize that the flow is just as important as the numbers and message. Numbers may not always excite everyone. Do what you can to make your presentation interesting and easy to follow. It should help create a better Q&A, or at the very least, an optimally informed group.

The scriptwriter also helped structure our wording from a visual setting. If your slides don’t state key messages, it’s time to revise. If you want a slide to explain how your company’s assets continue to grow, don’t title it “Total Assets.” It should be “Assets Continue to Grow.”

Once we had the right words where they needed to be, we prepped by reading the script over and over. I can’t stress how important it is to read the script to yourself and others out loud, and get as much feedback as you can. You don’t want a bored audience, but even more important, you don’t want a confused one. If you don’t test out the dialogue beforehand, you risking a tricky word choice that could veer your message off course.

Another good way to prepare is to sit in on some other calls. If you’ve risen through the ranks at your company, hopefully you’ve been able to hear how it’s been done in the past. If you don’t have that advantage or are new to the company, review transcripts from past presentations and get feedback from colleagues who were there.

Nuts and Bolts

With the proper flow and word choice, it’s time to prepare for what might happen. With other executives, analysts, investors, and the media all potentially on the call, it’s best to be as prepared for their questions as you are for the rest of your presentation.

The first step is to plan your agenda. How will everything run? Is it going to end with a Q&A portion? Will media be present? Knowing exactly who and what will be on your call is a can’t-miss part of your preparation.

With your message and key details cemented, you can anticipate most of the questions you will be asked. Take proactive steps to rehearse your answers. When asked a question, remember to pause and think, even if you know the answer right away. Going unprepared into a response can result in misspeaking or omitting a key point. Always pause, think, and then speak. Some questions may be tough to answer. Have your colleagues grill you on them.

Expect the Unexpected

Calls, as structured as they may be, don’t have set rules. Anything can happen. Technical glitches (even after checking your systems’ performance) and other slip-ups can happen.

Be sure to find a quiet area to make your call. You don’t want outside noise to become a distracting factor. Inside the room, remind yourself and everyone else to stay on script, because what you say is public record. What might be off the cuff and casual to one person might be a complete lack of decorum to another. Best to play it safe.

In the end, every call will boil down to your preparation. Know the facts. Know what you’ll be saying. And know that while the unexpected can happen, you can control only what’s within your bandwidth.

Best of luck.

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Saratoga Investment Corp. to Host Investor Day on June 1, 2016

Saratoga Investment Corp. to Host Investor Day on June 1, 2016

NEW YORK, May 2, 2016 – Saratoga Investment Corp. (NYSE:SAR) (“Saratoga Investment” or “the Company”), a business development company, today announced it will host an Investor Day in New York City on Wednesday, June 1, 2016 at 10:00 ET. Management will discuss a range of topics on all aspects of the Company’s financials, operations and investment strategy.

Led by senior management of Saratoga Investment, including Christian L. Oberbeck, Chairman and Chief Executive Officer, Michael J. Grisius, President and Chief Investment Officer, and Henri J. Steenkamp, Chief Financial Officer and Chief Compliance Officer, this forum will provide attendees with a strategic overview and review of the Company. There will also be CEOs of the Company’s portfolio companies in attendance and presenting.

Interested Parties

Individuals interested in attending can contact Adam Prior of The Equity Group Inc. at or by calling (212) 836-9606.


The presentation portion of the day will be archived on the Company’s website and available via the “Investor Relations” section of Saratoga’s website at

Forward Looking Statements

This press release contains certain forward-looking statements. These forward-looking statements are subject to risks and uncertainties and other factors enumerated in this press release and the filings Saratoga Investment Corp. makes with the SEC. Saratoga Investment Corp. undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Healthy Dialogue Curbs Hostile Activism

Healthy Dialogue Curbs Hostile Activism

The rise of investor activism is certainly a controversial topic within many circles and industries. It’s even caused some companies to reshape their CFO searches. The business-development company sector is seeing a rise in activism as stocks fall across many institutions in the market. While boards will almost always agree that they are capable of guiding the company to success, some relationships between shareholders and the company indicate a disconnect between the two.

Shareholder activism tends to reveal this underlying miscommunication between a company and its shareholders. Many of these scenarios can be avoided with a proactive mindset and approach. At my business-development company, Saratoga Investment, we haven’t encountered any issues with shareholder activism to date.

We credit this to maintaining a healthy relationship with our investors that centers on proactive communication and mutual respect — ideally negating the need for escalation on the shareholders’ part, which can often feel hostile to a board and its management. When partnering in this type of communication with positive results and actions supporting various parties different interests, all parties can likely avoid escalating issues to a point of contentiousness. Instead, we can come together and discuss the best course possible for everyone.

A continued dialogue is essential to the success of a business-development company and the relationship with its investors. Our primary goals are maintaining quality through disciplined underwriting, keeping liquidity strong, and generating meaningful returns for our shareholders.

In doing so, our shareholders are more likely to see the short- and long-term benefit of investing with Saratoga and understand our direction. While short-term results have produced solid earnings, we discuss and remain focused on long-term returns. That’s why we suggest holding regular meetings to update investors of any pressing news or developments in the company and/or sector as disclosed in our public releases and earnings calls.

By laying out these goals and agendas during these releases, Saratoga maintains transparency with our investors. Having follow-up calls with us as requested allows them to voice ideas, questions, and concerns that may arise so that we may address them in a timely fashion. Certainly listening is key, but considering their insights is just as vital. You must listen and consider investor input whenever possible. These people are investing in your company. They deserve to be heard. You never know when some excellent ideas will come forth.

Even if the company opts to go in a different direction, the shareholders and the board can look back to see the healthy dialogue that led to this point. Sometimes more rounds of conversation will arise, but if the reasons and objectives are clearly laid out by the board, general understanding and respect is more likely to be reached.

We try to keep our fingers on the pulse of our environment, market, and the views of our various constituents, and take a proactive approach to communicating our successes. Thankfully, we’ve been able to avoid any significant setbacks in recent quarters, but negatives need to be communicated when they occur.

Even when negative news arises, there is an opportunity for proactive communication that leads to an expression of solutions and strategies. In some cases, this isn’t possible and the news must simply be delivered. But regardless of the scenario, healthy talks with investors are almost assuredly going to lessen tensions that could otherwise escalate and lead to hostile shareholder activism.

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Rethinking Your Approach to Shareholder Engagement

Rethinking Your Approach to Shareholder Engagement

Does your company’s interaction with shareholders feel more like an obligation than an opportunity? If so, it might be time to consider a different approach.

If you’re curious why this happens, think about the relationship between your business and its investors. Is there a high level of confusion or contention between investors and the board? Is the business’s approach to communication seen as a formality? Is your engagement usually conducted strictly during times of crises?

In recent years, articles and interviews with executives discussing shareholder engagement appear to be on the rise, indicating an uptick in awareness. Still, as a whole, businesses could stand to improve their outreach.

At Saratoga Investment Corp., we place a high emphasis on shareholder engagement and outreach. The reason is simple: proper investor outreach is mutually beneficial. By keeping your investors further informed on business proceedings, you give them a greater sense of immersion and connection to their investment. When investments continue to perform, investors are less likely to consider pulling their money from the venture. They may even opt to invest further.

In short, if your company isn’t thinking like a shareholder activist, maybe it’s time to consider a paradigm shift when it comes to your outreach. As Vanguard chairman and CEO F. William McNabb III notes, thinking like an activist helps your company in the very best sense. He elaborates, “Healthy and vibrant boards think like an activist in the very best sense. They ask:

  • Where should we be pushing harder or taking costs out? What are the management team’s blind spots?
  • What are the board’s blind spots?
  • And how do we correct that? Some boards bring in sell-side analysts that have a ‘sell’ on the company to tell them what they’re missing.”

By thinking like an activist, your company can become proactive in ways that a shareholder couldn’t possibly from merely an investment standpoint. Now the business places itself in an advantageous position. Imagine the next time you communicate to your shareholders that you did notice areas of improvement. The issue was resolved and now the business is reporting the positive improvement to its investors.

That sort of engagement is bound to produce positive sentiment, don’t you think?

If your business effectively communicates its financial performance, that’s excellent, but it’s far from all you can do. To expand your outreach efforts, consider expanding the discussion to include strategy, risk assessments, and other topics that are important to investors. By discussing these, you give investors a higher level of transparency, which has a high likelihood of translating into a higher level of confidence and trust for your business.

Even if your business is working on producing the numbers your investors want to see, an in-depth engagement approach provides investors with a deeper level of understanding of your business. By granting access to more pertinent information, the investor is able to understand their investment on a deeper level — a desire you might have heard more about since the financial crisis.

From dedicated teams to a few tweaks, more of today’s businesses are listening to the opportunities and benefits that come with improved shareholder engagement. If your company hasn’t done so, it’s high time to at least consider adapting your current approach. In the end, all parties could reap the benefits.

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Henri Steenkamp
Henri Steenkamp is a finance executive with over 15 years of experience in his field. Steenkamp serves as chief financial officer, treasurer and chief compliance officer of New York City based Saratoga Investment Corp. (NYSE: SAR) and Saratoga Investment Advisors, LLC.